The protection of your data is very important to us.

Privacy Policy

1. Responsible Entity
The responsible entity for data processing on this website, in the sense of the General Data Protection Regulation (GDPR), is:

BIRKENSPANNER® is a brand of

Biocraft Naturprodukte GmbH
Bahnhofstraße 18
70734 Fellbach

Represented by the Managing Director Alexander Kögel.

Email: hello@birkenspanner.com

2. General Information on Data Processing
The protection of your personal data is very important to us. We process your personal data confidentially and in accordance with the statutory data protection regulations as well as this privacy policy.
Personal data means all data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for, as well as how and for what purpose this happens.

3. Data Collection when Visiting Our Website

3.1 Server Log Files
When you visit our website, information is automatically stored in so-called server log files by the hosting provider, which your browser automatically transmits.

Specifically, the following are collected:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Hostname of the accessing computer
  • Time of the server request
  • IP address

This data is not merged with other data sources.
The processing is based on Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in the technically flawless presentation as well as the stability and security of our website.

4. Hosting and Shop System
Our website is operated via the Shopify platform.

The provider is:

Shopify International Limited
Victoria Buildings 2nd Floor
1–2 Haddington Road
Dublin 4
Ireland

Shopify provides the technical infrastructure for our online shop. In doing so, personal data can be processed, in particular inventory data, order data, and technical usage data.
Processing is carried out for the provision of our online shop and for the execution of orders in accordance with Art. 6 para. 1 lit. b GDPR and Art. 6 para. 1 lit. f GDPR.

Further information can be found at:
https://www.shopify.com/legal/privacy

5. Use of Cookies and Consent Tool
Our website uses cookies and similar technologies. Cookies are small text files that are stored on your end device.

Some cookies are technically necessary to ensure basic functions of the website, such as shopping cart or login. Other cookies are used for analysis and marketing purposes.

The processing of non-essential cookies is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR.

To obtain and manage consents, we use the Cookie Consent Tool Consentmo GDPR. You can revoke or adjust your consent at any time via the Consent Tool.

6. Orders and Customer Account
If you order in our online shop or create a customer account, we process personal data for the processing of your order and the management of your customer account.

This includes, in particular:

  • Name
  • Address
  • Email address
  • Order data
  • Payment information
  • Order history

Processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR.
Due to legal retention obligations, this data is stored for up to ten years.

7. Newsletter
If you subscribe to our newsletter, we use your email address to regularly send you information about our products or offers.

The newsletter is sent via:

  • Omnisend
  • Omnisend UAB
  • Verkių g. 25C
  • Vilnius
  • Lithuania

Registration takes place via the double opt-in procedure. The legal basis is Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time.

8. Meta Pixel and Conversion API
This website uses the Meta Pixel and the Conversion API from the provider Meta Platforms Ireland Limited, Dublin, Ireland.

This allows us to track the behavior of users after they have been redirected to our website by ads.
Within the framework of the Conversion API, hashed customer data, in particular email addresses, can also be transmitted to Meta.

Processing is carried out exclusively on the basis of your consent in accordance with Art. 6 para. 1 lit. a GDPR.

9. TikTok Pixel
This website uses the TikTok Pixel.

The provider is:
TikTok Technology Limited
Dublin
Ireland

Processing is carried out exclusively on the basis of your consent in accordance with Art. 6 para. 1 lit. a GDPR.

10. Pinterest Pixel
This website uses tracking technologies from Pinterest.

The provider is:
Pinterest Europe Ltd.
Ireland

Processing is carried out exclusively on the basis of your consent in accordance with Art. 6 para. 1 lit. a GDPR.

11. Google Ads Conversion Tracking and Customer Match
This website uses Google Ads Conversion Tracking.

The provider is:
Google Ireland Limited
Dublin
Ireland

Cookies are used to analyze user behavior after clicking on an ad.

Additionally, we use Google Customer Match and Google Signals, which enable cross-device data processing, but only based on your consent. In this context, customer email addresses can be transmitted to Google in hashed form to display personalized advertising.

Processing is carried out exclusively on the basis of your consent in accordance with Art. 6 para. 1 lit. a GDPR.
This may involve the transmission of personal data to servers of Google LLC in the USA.

12. Google Marketing Platform
This website uses the Google Marketing Platform.

The provider is:
Google Ireland Limited
Dublin
Ireland

Processing is carried out exclusively on the basis of your consent in accordance with Art. 6 para. 1 lit. a GDPR.

13. Hotjar
This website uses Hotjar to analyze user behavior.

The provider is:
Hotjar Ltd.
Malta

Hotjar allows for the evaluation of user interactions.
Processing is carried out exclusively on the basis of your consent in accordance with Art. 6 para. 1 lit. a GDPR.

14. Judge.me Review System
We use Judge.me for displaying product reviews.

In doing so, personal data such as name, email address, and review content may be processed.
Customers can be invited to submit a review by email after a purchase.

Processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR.

15. Data Transfer
To provide our services, we work with external service providers.

This includes, in particular:

  • Billbee
  • Synchroneo
  • DHL

These receive personal data only to the extent necessary for the fulfillment of their tasks.

Furthermore, other Shopify apps used by us may process personal data to the extent necessary for the provision of our services.

Processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR.

16. Contact Forms and Inquiries
On our website, we provide various contact forms, for example for general inquiries, collaborations, co-branding inquiries, and inquiries for booking our Glittermobile.

In particular, the following data may be processed:

  • Name
  • Email address
  • Phone number
  • Company
  • Details of the inquiry or event
  • Message
  • Other voluntary information

Processing is carried out for the purpose of handling your inquiry.

The legal basis is Art. 6 para. 1 lit. b GDPR or Art. 6 para. 1 lit. f GDPR.

17. Storage Period
Personal data is stored only as long as it is necessary for the respective purposes or as long as statutory retention obligations exist.

Order data is stored for up to ten years.

18. Rights of the Data Subjects
You have the right to information, rectification, erasure, restriction of processing, data portability, objection to processing, and the right to withdraw a given consent at any time with effect for the future.

19. Right to Lodge a Complaint with a Supervisory Authority
You have the right to lodge a complaint with a data protection supervisory authority.

The responsible authority is:
The State Commissioner for Data Protection and Freedom of Information Baden-Württemberg
Stuttgart
Germany

Further information can be found at:
https://www.baden-wuerttemberg.datenschutz.de

20. Contact
If you have any questions about data protection, you can contact us at any time:

Biocraft Naturprodukte GmbH
Email: hello@birkenspanner.com

IMPRINT


BIRKENSPANNER® is a brand of

Biocraft Naturprodukte GmbH

Bahnhofstraße 18

70734 Fellbach

Managing Director: Alexander Kögel

 

Phone: +49 711 93965242

Email address: hello@birkenspanner.com

 

Commercial Register
HRB 803334 District Court of Stuttgart

 

VAT identification number according to § 27 a Umsatzsteuergesetz:

DE-459-935-606

  

Images and graphics

Source information for images and graphics used:

Icons by Noun Project

Dispute Resolution

Online dispute resolution pursuant to Art. 14 (1) ODR-VO: The European Commission provides a platform for online dispute resolution, which you can find at http://ec.europa.eu/consumers/odr/ .
We always strive to resolve any disagreements with the customer regarding existing contracts amicably. However, we would like to point out that we are not obliged to participate in a consumer arbitration procedure (according to VSBG) and do not offer our customers participation in such a procedure.

 

Liability for links

Our offer contains links to external third-party websites, the content of which we have no influence over. Therefore, we cannot assume any liability for these external contents. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal content was not identifiable at the time of linking. However, a permanent content control of the linked pages is not reasonable without concrete indications of a legal violation. Upon becoming aware of legal violations, we will remove such links immediately.